Before we talk about the work, we’d like to get to know you.
Our first conversation isn’t a sales pitch. It’s time to hear how things are going, answer your questions, and understand how we might be useful to you, your team, and your patients. You don’t need to make a decision during the call.
Please leave out patient names and other patient information.This introduction is about the business side of your practice.
You focus on medicine. We take care of the business side.
OperationsDx helps independent practices find what is being missed, fix what is slowing the office down, and protect the money they have already earned.
From the first patient call to the work behind getting paid, we take responsibility for the business side of your practice. We organize the work, lead the team, and follow through. Your staff has someone to turn to besides you.
One focused Practice DxThree weeksProof behind every lineNo percentage of collections
The hidden second job
Everything eventually lands on the doctor.
You’ve been doing both jobs.
The missed call. The denial nobody appealed. The credential that expired. The employee file nobody finished.
None of it is clinical. All of it still follows you home.
You want to see your patients, finish your notes, and go home knowing the office is being handled. Your staff needs support. You have plans for the practice. Making all of that happen has become another job alongside medicine.
We’re here to take on that job—with the attention and follow-through it needs.
01
Patients are waiting
Calls, referrals, and cancellations turn into open space.
02
Money is hiding
Fees, reductions, denials, and aging quietly become normal.
03
The office is reacting
Good people work hard without one system owning the whole flow.
Start with the Practice Dx
We look before we prescribe.
Three focused weeks to see how the business side really runs. You get a plain Treatment Plan: what works, what does not, what it costs, and what should happen next.
Over three weeks, we examine how the business side of your practice actually works. We review the records, work with your team, and investigate the gaps—connecting what happens in the office with what shows up in the numbers.
We bring that work together in a detailed, written Treatment Plan. It explains what we found, the evidence behind it, what it means for your practice, and potential ways to address it. What’s working gets documented, too.
The plan is yours. Use it to guide your own team, work with us, or bring in someone else.
We learn the people, workflow, systems, and the pressure points hiding in plain sight.
Week 02
Follow every signal.
Phones, paperwork, credentials, denials, aging, payments, and what falls between systems.
Week 03
Build the Treatment Plan.
Every finding is organized, explained, and tied to a next step, with the why attached.
The practice, after the Dx
Room to breathe.
You became a doctor to care for patients. Let’s make room for that again.
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The work around the work.
Film is an illustrative dramatization.
Real practice numbers · Year over year
The same season. A different result.
A two-provider practice, comparing January–March 2025 with January–March 2026. There were two doctors in both periods, though the individual doctors changed.
Figures from the practice’s supplied profit-and-loss statements, rounded to the nearest dollar.
After the Dx
Putting the plan to work
Four systems. One healthier practice.
We take it from here.
Choose one or all four. Each service is built from what the Practice Dx found and run by people trained for your office.
We use the Treatment Plan to organize the work around what your practice needs. We lead the people doing it, follow up on what’s unresolved, and keep you informed—so you know what’s being handled and what needs your attention.
Your in-office staff can focus on the patients who are there. Our team handles the calls, follow-up, paperwork, and insurance work that would otherwise compete for their attention. We work together, with clear responsibilities and someone leading the work.
When patients call, they need more than someone to take a message. Our team helps with appointments, follows up on referrals, and answers the questions we can about paperwork, billing, and where things stand. When a question needs someone else, we get it to the right person and follow up—giving your in-office staff time to help the patients in front of them.
Paper flow
Circulation
Records, faxes, referrals, authorizations, and every document behind the visit.
Patient care depends on paperwork reaching the right people with the information they need. Our team reviews incoming records and requests, tracks what’s ready and what’s missing, and follows each item through the process. We keep unfinished work in view and follow up on the details that could hold up care or payment.
Money flow
Oxygen
Denials, appeals, aged accounts, underpayments, and the work your biller missed.
You deserve to be paid for the care you provide. Insurance companies can reduce a payment in ways that aren’t obvious—and those reductions can go unchallenged for years. We investigate what was deducted and why, challenge underpayments, and pursue the follow-through each claim needs. Fixing one issue doesn’t end the work. We keep examining payments and taking up new problems with the insurance companies involved.
People and compliance
Chart
Hiring, onboarding, credentials, training, and the records that keep you ready.
Every insurance company has its own requirements for enrolling providers and approving changes. We manage the credentialing process and contract renegotiations, working through those requirements and following up with each company. Alongside that work, we coordinate the compliance requirements your practice needs to meet, so you aren’t left navigating the process between patients.
Working with the systems your practice uses
EpicClinical systems
CernerClinical systems
daisyBillBilling
DrChronoPractice management
IntermediaCommunications
Google WorkspaceTeam collaboration
What you can hold us to
An honest look at your practice
No fine print required.
We’ll tell you what we find.
You deserve a clear explanation of what’s working, what needs attention, and what the evidence supports. We explain it in plain English, including what we haven’t established yet. We won’t make a problem sound bigger to make our work sound more valuable.
If the first week shows that your practice needs less help than we expected, we’ll pause and talk with you. You can choose a refund or have us continue the assessment and document our findings.
We charge a set fee, not a percentage of your collections. We do the work in the order your practice needs it, with the time and attention to do it properly. As your practice grows, our support grows with it. Pricing follows clear tiers agreed in advance, so you know when a fee change would apply.
01
Proof, not promises.
If we cannot show where a finding came from, it does not belong in the plan.
02
Never a percentage.
Your fee is known before the work begins. It never rises with collections or volume.
03
Never clinical.
Clinical decisions stay with the doctor. The non-clinical operation comes to us.
04
Security before access.
No access to practice systems before the right privacy agreement is signed.
The first conversation is just a conversation
Let’s talk about your practice
Let’s see what your practice is carrying.
What would you like help with?
Tell us a little about the office. A person will reply. No pressure, no clinical information, no commitment.
Tell us what brought you here. We’ll talk through what you need and whether a Practice Dx would be useful.
