OperationsDx
707-366-0366

Start with a conversation

Let’s get to know your practice.

Tell us what’s getting in the way. We’ll talk through it together, with no decision to make during the call.

Please leave out patient names and other patient information.

When you picture the practice you’d like to have, what’s getting in the way?

A few sentences are enough. We can work through the details together.

Tell us a little about the office.

Let’s make time to talk.

We’ll read your answers before the conversation, so we can start with what matters to you.

Next, we’ll open an email with your answers filled in. Review it in your mail app, then send it when you’re ready.

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We’ll read your answers before we talk, and reach out at the email you gave us.

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Review the email and press Send to contact us. If it hasn’t opened, email hello@operationsdx.com or call 707-366-0366. Nothing has been sent from this page.

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Who you’ll work with

Portrait of Everett Wood

Everett Wood

Founder, OperationsDx

Before OperationsDx, I spent more than eight years as an operations manager at one of Best Buy’s busiest stores. A personal referral brought me into my first medical practice with a specific assignment: fix the phones.

Medical practices were new to me, so I started by digging into the work and learning where things were getting stuck. The phone problem turned out to be part of something much larger. The team was stretched thin, and there was no consistent structure for tracking tasks, responsibilities, or orders.

My first priority was to stabilize the day-to-day operation. Then I worked on giving the team a clearer way to organize and follow through on the work. That included cleaning up equipment and order tracking, and making better use of the tools and referrals the practice already had.

That experience shaped OperationsDx. I work on the business side of a practice: the people, processes, and follow-through that help the team keep things moving.

My approach is straightforward: stabilize first, build second, grow third. Address the immediate problems. Build a structure the team can use every day. Then make room for growth on a stronger foundation.

Portrait of Alejandro Uriarte

Alejandro Uriarte

Co-founder and Director of Business Development

Alejandro Uriarte is a healthcare operations professional and doctor with extensive experience supporting medical practices and clinics in optimizing their administrative, operational, and patient management processes. With a strong understanding of the healthcare industry, he specializes in developing efficient workflows, strengthening operational systems, and implementing practical solutions that enhance productivity and support sustainable business growth.

His expertise spans medical practice management, phone system administration, customer service, referral coordination, provider credentialing, and medical billing. By combining operational oversight with a detail-oriented and solutions-driven approach, Alejandro helps healthcare organizations improve coordination, streamline processes, and maximize operational performance.

His mission is to empower healthcare practices with the structure, systems, and operational support they need to function more efficiently, scale confidently, and deliver an exceptional experience for both patients and providers.

Prefer to contact us directly?hello@operationsdx.com707-366-0366

Real practice numbers

Coming soon.

More real practice numbers are on the way.

Talk with usStart with a conversation Back to OperationsDx
Prefer to contact us directly?hello@operationsdx.com707-366-0366

The business side of independent medicine

You practice medicine. We run the business side.

You focus on medicine. We take care of the business side.

OperationsDx helps independent practices find what is being missed, fix what is slowing the office down, and protect the money they have already earned.

From the first patient call to the work behind getting paid, we take responsibility for the business side of your practice. We organize the work, lead the team, and follow through. Your staff has someone to turn to besides you.

Talk with usStart with a conversation See how it works
PhonesLive PaperMoving MoneyTracked PeopleReady
Your practiceLive viewOne office.
Every signal.
One focused Practice Dx Three weeks Proof behind every line No percentage of collections

The hidden second job

Everything eventually lands on the doctor.

You’ve been doing both jobs.

The missed call. The denial nobody appealed. The credential that expired. The employee file nobody finished.

None of it is clinical. All of it still follows you home.

You want to see your patients, finish your notes, and go home knowing the office is being handled. Your staff needs support. You have plans for the practice. Making all of that happen has become another job alongside medicine.

We’re here to take on that job—with the attention and follow-through it needs.

01

Patients are waiting

Calls, referrals, and cancellations turn into open space.

02

Money is hiding

Fees, reductions, denials, and aging quietly become normal.

03

The office is reacting

Good people work hard without one system owning the whole flow.

Start with the Practice Dx

We look before we prescribe.

Three focused weeks to see how the business side really runs. You get a plain Treatment Plan: what works, what does not, what it costs, and what should happen next.

Over three weeks, we examine how the business side of your practice actually works. We review the records, work with your team, and investigate the gaps—connecting what happens in the office with what shows up in the numbers.

We bring that work together in a detailed, written Treatment Plan. It explains what we found, the evidence behind it, what it means for your practice, and potential ways to address it. What’s working gets documented, too.

The plan is yours. Use it to guide your own team, work with us, or bring in someone else.

See if a Practice Dx fits
Week 01

See the whole practice.

We learn the people, workflow, systems, and the pressure points hiding in plain sight.

Week 02

Follow every signal.

Phones, paperwork, credentials, denials, aging, payments, and what falls between systems.

Week 03

Build the Treatment Plan.

Every finding is organized, explained, and tied to a next step, with the why attached.

The practice, after the Dx

Room to breathe.

You became a doctor to care for patients.
Let’s make room for that again.

0:00 / 0:22

The work around the work.

Film is an illustrative dramatization.

After the Dx

Putting the plan to work

Four systems. One healthier practice.

We take it from here.

Choose one or all four. Each service is built from what the Practice Dx found and run by people trained for your office.

We use the Treatment Plan to organize the work around what your practice needs. We lead the people doing it, follow up on what’s unresolved, and keep you informed—so you know what’s being handled and what needs your attention.

Your in-office staff can focus on the patients who are there. Our team handles the calls, follow-up, paperwork, and insurance work that would otherwise compete for their attention. We work together, with clear responsibilities and someone leading the work.

Front office

Pulse

The Pulse

Calls answered, messages returned, intake completed, schedules protected.

When patients call, they need more than someone to take a message. Our team helps with appointments, follows up on referrals, and answers the questions we can about paperwork, billing, and where things stand. When a question needs someone else, we get it to the right person and follow up—giving your in-office staff time to help the patients in front of them.

Paper flow

Circulation

Records, faxes, referrals, authorizations, and every document behind the visit.

Patient care depends on paperwork reaching the right people with the information they need. Our team reviews incoming records and requests, tracks what’s ready and what’s missing, and follows each item through the process. We keep unfinished work in view and follow up on the details that could hold up care or payment.

Money flow

Oxygen

Denials, appeals, aged accounts, underpayments, and the work your biller missed.

You deserve to be paid for the care you provide. Insurance companies can reduce a payment in ways that aren’t obvious—and those reductions can go unchallenged for years. We investigate what was deducted and why, challenge underpayments, and pursue the follow-through each claim needs. Fixing one issue doesn’t end the work. We keep examining payments and taking up new problems with the insurance companies involved.

People and compliance

Chart

Hiring, onboarding, credentials, training, and the records that keep you ready.

Every insurance company has its own requirements for enrolling providers and approving changes. We manage the credentialing process and contract renegotiations, working through those requirements and following up with each company. Alongside that work, we coordinate the compliance requirements your practice needs to meet, so you aren’t left navigating the process between patients.

Working with the systems your practice uses
MicrosoftProductivity
GoogleTeam collaboration
AppleTechnology
Daisy BillBilling
IntermediaCommunications
Dr ChronoPractice management
JopariElectronic billing
InstaMedPayments
CorVelClaims management
AnthemHealth insurance
Workers CompensationCoverage
Private InsuranceCoverage
Medi-CalCoverage
MedicareCoverage
Procare SolutionsSoftware

What you can hold us to

An honest look at your practice

No fine print required.

We’ll tell you what we find.

You deserve a clear explanation of what’s working, what needs attention, and what the evidence supports. We explain it in plain English, including what we haven’t established yet. We won’t make a problem sound bigger to make our work sound more valuable.

If the first week shows that your practice needs less help than we expected, we’ll pause and talk with you. You can choose a refund or have us continue the assessment and document our findings.

We charge a set fee, not a percentage of your collections. We do the work in the order your practice needs it, with the time and attention to do it properly. As your practice grows, our support grows with it. Pricing follows clear tiers agreed in advance, so you know when a fee change would apply.

01

Proof, not promises.

If we cannot show where a finding came from, it does not belong in the plan.

02

Never a percentage.

Your fee is known before the work begins. It never rises with collections or volume.

03

Never clinical.

Clinical decisions stay with the doctor. The non-clinical operation comes to us.

04

Security before access.

No access to practice systems before the right privacy agreement is signed.

The first conversation is just a conversation

Let’s talk about your practice

Let’s see what your practice is carrying.

What would you like help with?

Tell us a little about the office. A person will reply. No pressure, no clinical information, no commitment.

Tell us what brought you here. We’ll talk through what you need and whether a Practice Dx would be useful.

Talk with usStart with a conversation